About Us
Advanced Crypto Services, Inc. provides repair services for machines that support the global Bitcoin network. We are a rapidly growing start up with a newly constructed, climate controlled repair center with stations for up to 30 technicians. Our facility is located in Fort Worth, Texas.
About You
- You are a critical thinker/problem solver.
- You are a team player.
- You are an effective communicator.
- You love doing things efficiently.
- You love learning.
- You appreciate autonomy.
- You are looking for a unique position with the potential to advance to management.
Must Haves
- Typing speed minimum 50 words per minute at > 95% accuracy. There is a typing test during screening.
- Excel skills including pivot tables, vlookups, and the basics. There is an excel test during screening.
- Keyboard shortcut master. You need the ability to navigate a computer with keyboard shortcuts not just a mouse. This is tested during screening.
- Self-starter that looks for ways to create value. This is not a job where we will hold your hand. You will be expected to use down time in a productive way to create value for the company.
- Generally comfortable with SaaS products and have the ability to read documentation and teach yourself the ins and outs of web based applications.
- Ability to think fast on your feet.
- High attention to detail.
- Share our core values.
Compensation
- Starting at $22-$25/hr depending on experience
- Opportunities for advancement
- Monthly performance bonus available
Benefits
- 8 PTO days in first year
- 7 paid holidays per year
- Company pays 50% insurance premiums for Blue Cross Blue Shield Silver plan medical, vision, and dental insurance for employee and dependents
Responsibilities
1. Inventory Management:
- Oversee all aspects of inventory control, including monitoring stock levels, conducting bi-weekly audits, and maintaining accurate records.
- Coordinate with relevant teams to forecast demand and ensure optimal inventory levels to meet customer needs.
- Implement and improve inventory management procedures to minimize discrepancies, losses, and stockouts.
- Initiate reordering of products and materials to maintain adequate inventory levels
2. Shipping and Receiving:
- Manage all incoming and outgoing shipments, including verifying contents, ensuring proper packaging, and processing shipping documentation.
- Collaborate with carriers and logistics partners to arrange timely and cost-effective deliveries.
- Address and resolve any shipping-related issues, such as delays, damages, or discrepancies.
3. Customer Support:
- Provide exceptional customer support by promptly responding to inquiries, resolving issues, and offering product information.
- Process customer orders accurately and efficiently, ensuring on-time delivery and order fulfillment.
- Handle returns, exchanges, and warranty claims, ensuring customer satisfaction and adherence to company policies.
4. Data Analysis & Reporting:
- Utilize inventory management software and tools to generate reports on stock levels, sales, and shipping metrics.
- Analyze data to identify trends, forecast demand, and optimize inventory strategies.
5. Process Improvement:
- Continuously evaluate and streamline inventory, shipping, and customer support processes to enhance efficiency and reduce costs.
- Identify areas for improvement and collaborate with cross-functional teams to implement solutions.
Requirements:
- Proficient in inventory management software and systems.
- Strong understanding of shipping and receiving processes, including knowledge of carrier and freight regulations.
- Excellent organizational skills with keen attention to detail.
- Exceptional problem-solving and analytical abilities.
- Strong communication and interpersonal skills for effective customer support.
- Ability to work collaboratively in a team environment and across departments.
- Knowledge of Zoho Books, Inventory, CRM, and Front are a plus.
- Bachelors degree or equivalent work experience.