Data Center Field Operations Team Lead

Compensation:
This is a 12 month apprenticeship that begins with warehouse training. Eligible for review and pay raises at 3/6/12 months.

Starting at $19/hour.

• At 30 day performance review you can qualify for up to $21/hour.
• At 90 day performance review you can qualify for up to $23/hour.
• At 6 month performance review you can qualify for up to $25/hour.

If you complete the 1 year apprenticeship program you can expect to earn $48K to $72K in base salary plus benefits.

About Us:

Advanced Crypto Services, located in Fort Worth, Texas, specializes in repair services for machines vital to the global Bitcoin network. As industry demands grow, we're expanding our team to include driven, critical thinkers who can help shape the future of Bitcoin infrastructure maintenance. We're currently seeking a Data Center Operations Team Lead to enhance our operational capabilities. Join our dynamic work environment where your expertise and leadership will make a direct impact on the Bitcoin ecosystem.

Job Summary:

As a Data Center Field Technician, you will play a critical role in maintaining and repairing Bitcoin mining sites and supporting ACS operations teams. This position requires a blend of technical skills, a problem-solving mindset, and excellent customer service to manage on-site repairs, diagnostics, and maintenance activities. The role includes warehouse responsibilities during off-field periods. Hardworking individuals will find opportunities for career advancement.

If you're someone who thrives on problem-solving, leading by example, and getting things done, this could be the perfect fit for you.

This job requires traveling to various data center locations, anywhere from one day up to one or two weeks (in rare instances).

Hard Skills:

• Team leadership and operations experience
• CLI, Linux/Windows OS experience is a plus
• Proficient with Excel
• Basic understanding of networking: VLANs, subnetting, firewalls, DHCP, etc.
• Write detailed site assessments and visit summaries using our templates
• Handle miners, swap parts, diagnose issues, and record data
• General understanding of electrical infrastructure
• High mechanical aptitude
• Safety-focused, able to spot unsafe conditions and prevent injuries

Soft Skills:

• Professional appearance & client communication (this is a client facing role so appearance and punctuality are critical)
• Willing to work overtime when needed
• Comfortable being away from home 3-5 days a week
• Detail-oriented & highly responsive (at least 30 WPM typing, Slack & phone)
• Strong prioritization and problem-solving skills
• Accountability and ownership—finish the job no matter what
• Ability to follow processes and record accurate data
• Capable of working solo or leading a team
• Get Shit Done attitude—ask questions when unsure, stand by your decisions

Perks:

• Company vehicle & gas included
• Food and accommodations covered while traveling

Key Responsibilities:

• Perform cleaning of mining equipment
• Perform inspections of mining equipment
• Assembly and disassembly
• Heavy lifting of miners (over 45 lbs for up to 8 hours)
• Perform on-site installation, repair, maintenance, and test tasks on Bitcoin miners and associated equipment.
• Diagnose errors or technical problems and determine proper solutions, using diagnostic tools and software.
• Provide hands-on, technical support at client sites, ensuring equipment operates efficiently and within expected performance parameters.
• Offer detailed and clear guidance and training to customers on equipment maintenance and operation.
• Document processes, submit service and expense reports, and provide comprehensive feedback to the technical team.
• Comply with all company policies and regulations, maintaining a focus on safety and quality standards.
• Work closely with the customer service team to ensure timely and satisfactory resolution of customer issues.
• Stay abreast of the latest developments in cryptocurrency mining technology and continuously improve technical skills.

Qualifications:

• Field service experience, preferably in electronics, computer hardware, or similar technical fields.
• Familiarity with mobile tools and applications for field service tasks.
• Some experience with working on bitcoin miners would be a plus.
• Strong troubleshooting and critical thinking skills, with a hands-on approach to problem-solving.
• Excellent customer service skills, with an ability to communicate clearly and effectively in high-pressure situations.
• Ability to work flexible hours and travel to client sites as needed.
• Passion for technology, with a keen interest in the cryptocurrency and blockchain sector.
• Need to be able to lift at least 40 lbs and perform physically challenging tasks.