Data Center Field Technician

About Us:

Located in Fort Worth, Texas, Advanced Crypto Services specializes in repair services for machines crucial to the global cryptocurrency networks. Our facility has a climate-controlled warehouse optimized for efficiency in inventory management, equipment handling, and maintenance operations. As we expand to meet the industry's growing demands, we seek a Warehouse Associate to enhance our operational capabilities. Join us in a dynamic work environment where your contribution helps shape the future of cryptocurrency infrastructure maintenance.

Job Summary:

As a Data Center Technician, you will play a critical role in maintaining and repairing Bitcoin mining equipment, ensuring optimal performance and minimal downtime. This position requires a blend of technical skills, a problem-solving mindset, and excellent customer service to manage on-site repairs, diagnostics, and maintenance activities. In addition to field duties, this role includes warehouse responsibilities during off-field periods. Hardworking individuals will find opportunities for career advancement.

Compensation:

This job requires traveling to various data center locations, anywhere from one day up to one or two weeks (in mare rare instances).

Base Compensation: Employees will earn a standard rate of $19 per hour.

Field Day Jobs: For days when employees are required to work out in the field, they will receive their base hourly pay in addition to a $50 bonus for the day.

Traveling to Sites: On days that require travel to a specific site, employees are compensated with their base hourly pay plus an additional $100 bonus for the day.

Key Responsibilities:

• Perform on-site installation, repair, maintenance, and test tasks on Bitcoin miners and associated equipment.
• Diagnose errors or technical problems and determine proper solutions, using diagnostic tools and software.
• Provide hands-on, technical support at client sites, ensuring equipment operates efficiently and within expected performance parameters.
• Offer detailed and clear guidance and training to customers on equipment maintenance and operation.
• Document processes, submit service and expense reports, and provide comprehensive feedback to the technical team.
• Comply with all company policies and regulations, maintaining a focus on safety and quality standards.
• Work closely with the customer service team to ensure timely and satisfactory resolution of customer issues.
• Stay abreast of the latest developments in cryptocurrency mining technology and continuously improve technical skills.

Qualifications:

• Field service experience, preferably in electronics, computer hardware, or similar technical fields.
• Familiarity with mobile tools and applications for field service tasks.
• Some experience with working on bitcoin miners would be a plus.
• Strong troubleshooting and critical thinking skills, with a hands-on approach to problem-solving.
• Excellent customer service skills, with an ability to communicate clearly and effectively in high-pressure situations.
• Ability to work flexible hours and travel to client sites as needed.
• Passion for technology, with a keen interest in the cryptocurrency and blockchain sector.
• Need to be able to lift at least 40 lbs and perform physically challenging tasks.